Website Terms and Conditions

1.      Introduction

These terms and conditions (the "Terms") relates to the platform on which this website https://where2go.ae (the "Website") is made available to you ("You" or "Your") by Where2Go ("We", "Us", and "Our"). Please read these Terms carefully before You start to use this Website. By accessing Our Platforms, for whatever purpose, You agree to fully accept these Terms. If You do not agree with these Terms, do not use Our Platforms. We may change these Terms at any time, so please check them on a regular basis.

These Terms are effective for all our existing and future customers, including but not limited to users having access to 'restaurant business page' to manage their claimed business listings as registered users (the “Business User”) in Our Where2Go Website or the Where2Go Mobile App (our “Platforms”).

Please read these Terms carefully. By accessing or using any of our Platforms, you are agreeing to these Terms and concluding a legally binding contract with Us. You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms. Your use of the Platforms is at your own risk, including the risk that you might be exposed to content that is objectionable, or otherwise inappropriate from the audience and individuals using Our Platforms (“Users”).

You hereby represent and warrant that you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms and you have full capacity to act on behalf of and represent the Business User who will register to get access to the Services provided by Us.

You also hereby represent and warrant that you may transact and enter commercial arrangements in compliance with all laws and regulations in the UAE and the country where you reside when you access and use the Services. You agree to use the Services only in compliance with these Terms and applicable law, and in a manner that does not violate our legal rights or those of any third party(ies).

2.      Our Services 

Where2Go is in a constant state of evolution to enhance its customers' experience and the information it provides. On that note, You acknowledge and agree that Where2Go reserves the right to suspend, cancel, or discontinue any or all products or services including the access to your Business User account at any time without notice, and to make modifications and alterations to any or all of its contents, products, services contained on the site without prior notice, as may be necessary for the provision of its Services.

The software or software application store that makes the software available for download may include functionality to automatically check for updates or upgrades to the mobile app or any other used software. Unless your device, its settings, or computer software does not permit transmission or use of upgrades or updates, you agree that Where2Go, or the applicable software or software application store, may provide notice to you of the availability of such upgrades or updates and automatically push such upgrades or updates to your device or computer from time to time. You may be required to install certain upgrades or updates to the software in order to continue to access or use Our Services, or portions thereof (including upgrades or updates designed to correct issues with the services). Any updates or upgrades provided to you by Where2Go under the Terms shall be considered part of the Services.

You acknowledge and agree that if Where2Go disables access to your account, you may be prevented from accessing the Services, your account details, or any files or other content contained in your account.

You acknowledge and agree that while Where2Go may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services, Where2Go may set such fixed upper limits at any time, at Where2Go's discretion.

In our effort to continuously improve the Where2Go platform and services, we undertake research and conduct experiments from time to time on various aspects of the services and offerings, including our apps, websites, user interface, and promotional campaigns. As a result, some Users may experience features differently than others at any given time. This is done to make the Where2Go platform better, more convenient and easy to use, improve customer experience, enhance the safety and security of our services and offerings, and develop new services and features.

By using Where2Go's Services, you agree to the following disclaimers:

-        The content on these Services is for informational purposes only. Where2Go disclaims any liability for any information that may have become outdated since the last time the particular piece of information was updated by You. Where2Go reserves the right to make changes and corrections to any part of the content on these services at any time without prior notice. You will be responsible for the quality of the goods, the prices listed in menus, or the availability of all menu items as stated in your page through your Business User account. 

-        Any certification, licenses, or permits ("Licenses") or information regarding such Licenses that may be displayed on Your restaurant's listing page on the Where2Go Platforms is your responsibility and you must therefore make sure to abide by all our rules, instructions, regulations, and act in good faith at all times or otherwise we will have the right to suspend your Business User account and any related accounts without providing you with notice. Such Licenses is displayed by Where2Go on an 'as available' basis that is provided to Where2Go by You. You will be responsible for the validity, authenticity, reliability, and accuracy of such Licenses or any information displayed in this regard. Any reliance by one of our Users on the Licenses or information presented on Your page shall be strictly at such customer's own risk and Where2Go in no manner shall assume any liability whatsoever for any losses or damages in connection with the use of this information or for any inaccuracy, invalidity, or discrepancy in the Licenses or non-compliance of any applicable local laws or regulations by the restaurant partner/merchant considering you will be held liable for such damages.

-        Where2Go reserves the right to charge a subscription and/or membership fee in respect of any of its product or service and/or any other charge or fee on a per-order level from customers, in respect of any of its product or service on the Where2Go platform anytime in the future.

-        Where2Go may from time to time offer to the customers credits, promo codes, vouchers, or any other form of cashback that Where2Go may decide at its discretion. Where2Go reserves the right to modify, convert, cancel, and/or discontinue such credits, promo codes, or vouchers, as it may deem fit.

To access certain features of the Services and enlist your restaurant you must create an account. Your use of any personal information provided during the account creation process is governed by our Privacy Policy. You are responsible for maintaining the confidentiality and security of your account, including your password, and for all activities that occur in connection with your account.

When creating an account or claiming your business listing, you represent that all information provided is true, accurate, and correct, and you agree to update your information as necessary to keep it accurate. If you are claiming a business listing, you represent that you are the owner or authorized representative of the business. You may not impersonate someone else, create or use an account for anyone other than yourself, provide an email address other than your own, create multiple accounts or business listings except as authorized by us, or provide false information to access a business listing you are not legally entitled to claim. Any false claiming of a business listing may result in substantial damages and losses for which you may be held liable.

You are responsible for all activities that occur in your account and agree to notify us immediately of any unauthorized use. You may not allow any third party to use your Where2Go account, and you will be liable for any unauthorized access.

By creating an account, you agree to receive communications related to the Where2Go Platform or Services. This may include comments from other customers or followers. You can manage your preferences for non-essential communications through your account settings.

We will have full ability to view and monitor your activities, content, account, responses, and all correspondences in this Platforms which is conducted by the account you have established for your business.

3.      Privacy Policy and Cookie Policy

Please see our Privacy Notice for details of how information and data are collected and used by Where2Go. Our Privacy Notice are incorporated into, and form part of these Terms.

The Services may offer a feature that allows you to share your live location data and live data with other Users or third parties. By using this feature, you consent to the collection, use, and sharing of your live location data as described in our Privacy Policy.

We may collect and process certain data, including but not limited to your location, device information, and usage data, to provide and improve the Services. By using the Services, you consent to the collection, use, and processing of your data as described in our Privacy Policy.

We may share your data with third parties, including service providers and business partners, for purposes such as analytics, advertising, and marketing. Your data may also be shared as required by law or to protect our rights or the rights of others.

We take reasonable measures to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the security of your data.

We retain your data for as long as necessary to provide the Services and fulfill the purposes outlined in this document. We may also retain and use your data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We reserve the right to update or modify our Privacy Policy from time to time. Any changes will be reflected in the updated Privacy Policy, and we encourage you to review it periodically.

4.      Intellectual Property Rights

Unless otherwise stated, Where2Go or its licensors own the intellectual property rights in Our Platforms and the material published on it, including, but not limited to, text, logos, graphics, and photographs. These materials are protected by copyright and intellectual property laws around the world and in specific the UAE. Subject to the license below, all such intellectual property rights are reserved.

Your use of Our Platforms does not grant You any rights to Where2Go’s intellectual property of that or third parties in Our Platforms and its content.

Other than as expressly permitted in these Terms, You may not copy, republish, reproduce, post, download, broadcast, transmit, record, edit, the web pages, text, logos, graphics, trademarks, computer codes in Our Platforms and its content.

You may view, and download for page caching purposes only, pages from Our Platforms for Your own personal reference.

You must not use any text, images, or material on Our Platforms for any purpose without obtaining a licence or written permission to do so from Where2Go or its licensors.

5.      Acceptable Use

You may only use Our Platforms for lawful purposes. You must not use Our Platforms in any way that causes, or could cause, damage to Our Platforms or detriment to the availability or accessibility of Our Platforms. You must not use Our Platforms in any way that is illegal or fraudulent or has any illegal or fraudulent purpose or effect.

You must not use Our Platforms to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or contains links to) any spyware, computer virus, Trojan horse, worm, keystroke logger, adware, or any other malicious computer code.

You must not undertake any action that imposes an unreasonable or large load on Our Infrastructure.

You must not bypass any measure We may use or restrict or prevent access to Our Platforms.

6.      Restricted Access

It is not necessary to register with Us in order to use most parts of Our Platforms.

Access to certain sections of Our Platforms is restricted to registered users. If Where2Go has given You an account with a username and password to access restricted areas of Our Platforms, You must ensure that the username and password remain confidential. You agree to immediately notify Us of any unauthorised use of Your account or any breach of security of which You become aware.

When registering You must provide Us with accurate, true, and complete information.

You are entirely responsible for any and all activities that occur under Your account.

Where2Go reserves the right to disable Your account, username and password at any time, without notice or explanation.

7.      Site Uptime

We undertake all reasonable measure to ensure that Our Platforms is available at all times. We accept no responsibility for any loss whatsoever, arising from the unavailability of Our Platforms.

8.      Content

Under these terms and conditions, Your content ("Content" means material (including, without limitation, comments and reviews, text, images and photographs, logos, and video and audio files) that You submit to Our Platforms, for any purpose whatsoever.

In consideration of accessing the Services on the Where2Go Platform and by submitting Your Content, you hereby grant Where2Go a perpetual, irrevocable, worldwide, non-exclusive, fully paid and royalty-free, assignable, sublicensable, and transferable license and right to use Your Content (including Content shared by Business User having access to a 'restaurant business page' to manage claimed business listings or otherwise) and all IP Rights therein for any purpose. By "use," we mean use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, analyze, promote, commercialize, create derivative works, and, in the case of third-party services, allow their users and others to do the same. You grant us the right to use the name or username that you submit in connection with Your Content. You irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to Your Content brought against Where2Go or its Customers, any third-party services, and their users.

You are responsible for Your Content. You represent and warrant that You are:

a.       The sole author of, own, or otherwise control all of the rights of Your Content or have been granted explicit permission from the rights holder to submit Your Content; 

b.      Your Content was not copied from or based in whole or in part on any other content, work, or website; 

c.      Your Content was not submitted via the use of any automated process such as a script bot; 

d.      Use of Your Content by us, third-party services, and our and any third-party users will not violate or infringe any rights of yours or any third party; 

e.      Your Content is truthful and accurate; and

f.       Your Content does not violate the Guidelines and Policies or any applicable laws.

If Your Content is a review, you represent and warrant that you are the sole author of that review; the review reflects an actual dining experience that you had; you were not paid or otherwise remunerated in connection with your authoring or posting of the review; and you had no financial, competitive, or other personal incentive to author or post a review that was not a fair expression of your honest opinion.

You assume all risks associated with Your Content, including anyone's reliance on its quality, accuracy, or reliability, or any disclosure by you of information in Your Content that makes you personally identifiable. While we reserve the right to remove Content, we do not control actions or Content posted by our Customers and do not guarantee the accuracy, integrity, or quality of any Content. You acknowledge and agree that Content posted by Customers and any and all liability arising from such Content is the sole responsibility of the Customer who posted the content, and not Where2Go.

We reserve the right, at any time and without prior notice, to remove, block, or disable access to any Content that we, for any reason or no reason, consider to be objectionable, in violation of the Terms or otherwise harmful to the Services or our Customers in our sole discretion. Subject to the requirements of applicable law, we are not obligated to return any of Your Content to you under any circumstances. Further, You may request and report any Content posted about your Business User or Restaurant and we reserve the right to delete any images and pictures forming part of a Customer Content, from such restaurant's listing page at our sole discretion.

Some of the Content available through the Services may include or link to materials that belong to third parties, such as third-party reservation services or food delivery/ordering or dining out. Please note that your use of such third-party services will be governed by the terms of service and privacy policy applicable to the corresponding third party. We may obtain business addresses, phone numbers, and other contact information from third-party vendors who obtain their data from public sources.

We have no control over, and make no representation or endorsement regarding the accuracy, relevancy, copyright compliance, legality, completeness, timeliness, or quality of any product, services, advertisements, and other content appearing in or linked to from the Services. We do not screen or investigate third-party material before or after including it on our Services.

We reserve the right, in our sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the Content accessible on the Services. Where appropriate, we may in our sole discretion and without any obligation, verify any updates, modifications, or changes to any content accessible on the Services, but shall not be liable for any delay or inaccuracies related to such updates. You acknowledge and agree that Where2Go is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products, or other materials on or available from such websites or resources.

You further acknowledge and agree that Where2Go is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy, or existence of any advertising, products, or other materials on, or available from, such websites or resources. Without limiting the generality of the foregoing, we expressly disclaim any liability for any offensive, defamatory, illegal, invasive, unfair, or infringing content provided by third parties.

Customer reviews or ratings for Business Users and restaurants do not reflect the opinion of Where2Go. Where2Go receives multiple reviews or ratings for Restaurants by Users, which reflect the opinions of the Users. It is pertinent to state that each and every review posted on Where2Go is the personal opinion of the User/customer/reviewer only. Where2Go is a neutral platform, which solely provides a means of communication between restaurants/customers/reviewers, including Business Users or Users with access to restaurant business page. The advertisements published on the Where2Go Platform are independent of the reviews received by such advertisers.

We are a neutral platform and we don't arbitrate disputes, however, in case someone writes a review that the restaurant does not consider to be true, the best option for the restaurant representative would be to contact the reviewer or post a public response to clear up any misunderstandings. If the Restaurant believes that any particular Customer's review violates any of the Where2Go's policies, the restaurant may write to us and bring such violation to our attention. Where2Go may remove the review at its sole discretion if the review is in violation of the Terms, content guidelines, and policies, or is otherwise harmful to the Services. Your User Content must not violate the legal rights of third parties, in particular material that contains the intellectual property rights of third parties, unless You have obtained all licences and consents to distribute such material.

Where2Go retains the right to refuse, delete, edit, move, update or otherwise amend Your User Content in any way, and without notice.

On the public areas of Our Platforms, including but not limited to comments and reviews sections, Your User Content, must not:

• Defame or libel any person.

• Breach the intellectual property rights of others.

• Include within the content any personal information about You or anybody else, such as email address, telephone number, or postal address.

• Include any commercial advertising.

• Include misleading, profane, unlawful, defamatory, obscene, illegal, racially offensive, threatening, or otherwise objectionable content.

• Promote any illegal activity.

• Misrepresent your identity or affiliation with any person, product, company, or organisation.

• Include any viruses or malicious computer code.

Where2Go does not review, authorise, or endorse any User Content. We accept no responsibility for any User Content. You are solely responsible for Your User Content and will be solely liable in any legal action resulting from Your User Content.

You also acknowledge that once You submit Your User Content to Our Platforms, you cannot remove or edit it. If you wish to remove or amend Your User Content, We will consider any such request on a case-by-case basis. If you wish to remove or amend Your User Content, please contact us using this form.

Where a claim is brought against Where2Go by a third party in relation to Your User Content, You agree to fully reimburse Us for all loses, costs, damages, expenses, claims, actions suffered or incurred by Us as a result of Your breach of these Terms and/or Your User Content.

9.      No Warranties

Whilst Where2Go takes reasonable steps to ensure that the information on Our Platforms is correct and up to date, We do not guarantee that all material is correct and up to date.

You should not plan to do, or refrain from doing, something based on the content on Our Platforms without first checking the accuracy of that content by other means. For example, if You plan to dine at a restaurant and base your experience based on reviews or recommendation in Our Platforms, we will not be held responsible.

All material contained on Our Platforms is provided without any warranty of any kind. You use the material on Our Platforms at Your own discretion.

10.  Links to Other Websites and Third Party Content

Throughout Our Platforms You will find links to third party websites, resources provided by third parties, and advertisements. Where2Go is not responsible for the content of third party websites, third party resources, or advertisements. We do not review third party websites, third party resources, advertisements, and do not endorse them. Where2Go accepts no responsibility for third party websites, third party resources, or advertisements, or for any loss or damage that may arise from Your use of them.

11.  Exclusion of Liability

Where2Go does not make any representations or warranties of any kind, express or implied, in relation to all or any part of Our Platforms and its content or any websites to which Our Platforms is linked, and all warranties and representations are hereby excluded to the extent permitted by law.

The content of Our Platforms does not constitute advice and should not be relied upon in making, or not making, any decision.

To the extent permitted by law, Where2Go disclaims all liability in connection with any loss and/or damage resulting from the use of Our Platforms, its content, or any website to which Our Platforms links.

12.  Variation

We may vary or amend or change or update these Terms, from time to time entirely at our own discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your use of our Platforms after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms.

13.  Severance

If any provision of these Terms is found by a court or a regulator to be invalid or unenforceable the other provisions of these Terms shall continue to apply.

14.  Law and Jurisdiction

These Terms will be governed by and construed in accordance with the federal laws applicable in the UAE as applied in the Emirate of Dubai and the laws of the Emirate of Dubai. Any disputes arising in relation to these Terms will be subject to the exclusive jurisdiction of the Dubai Courts.

15.  Your Concerns

If You have any concerns about material on Our Platforms please contact Where2Go.

If You wish to report any errors on Our Platforms please contact Where2Go.

If You believe there has been any breach of Your intellectual property rights please write to Where2Go. You should include:

• Written and verifiable proof that You are, or are authorised to represent, the holder of the intellectual property right.

• A claim stating the nature of the breach and its location on Our Platforms.

Your full name, company and job title (if applicable), telephone number, physical address, and email address.

• A statement by You that the claim is accurate and true to the best of Your knowledge.

If You are a business requesting a listing on Our Platforms, please contact us on the provided e-mail address.

Most other correspondence can be sent using this form.