Privacy Notice
Privacy Policy for Where2Go
Last Updated: August 24, 2026
1. Introduction
Where2Go ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application ("App"). By using the App, you agree to the practices described in this policy.
2. Information We Collect and How We Use It
2.1 Location Data (Check‑in & Offer Claims)
Our App uses precise location data (GPS and network-based) exclusively to enable the check‑in feature and to verify your physical presence at a café or restaurant in order to claim a specific offer or promotion.
Purpose: When you attempt to check in or claim an offer, we collect your real-time location to confirm that you are genuinely at the venue. This prevents misuse and ensures that offers are redeemed only by users who are actually on‑site.
When Collected: Location is collected only while the App is in active use (foreground) and only when you manually initiate the check‑in or offer‑claim action. We do NOT collect location data in the background, and we do not continuously track your location.
Permission: We request your explicit permission to access location services before using this feature. You may enable or disable location access at any time via your device settings. However, disabling location will prevent you from checking in or claiming offers.
Data Sharing: Your location data is used solely for the purposes described above. We do not sell or share your location with third parties, except as necessary to provide mapping or geocoding services (e.g., via Google Maps API).
2.2 Camera and Media (Moments Upload & In-App Chat)
To enhance your social experience within the App, we require access to your device's camera and photo library for the following purposes:
Purpose 1 – Uploading Moments: You can capture or select photos and videos to upload as "Moments" to share your experiences at the cafes and restaurants you have visited.
Purpose 2 – In-App Chat: You can capture or select photos and videos to send directly to other users within the in-app chat feature to communicate and share experiences.
Permission: We request camera and storage permission only when you attempt to upload a Moment or send a media message in chat. You can deny or revoke these permissions at any time via your device settings. (On newer Android versions, the system’s built-in file picker is used for selecting existing media, so no separate storage permission is required.)
Data Handling: The media you upload or send is stored on our secure servers and is only accessible to the intended recipients (e.g., followers viewing your Moments or participants in the chat). We do not access your camera or media library for any other purpose. You retain full ownership of your content; by uploading, you grant us a limited license to store, display, and deliver it within the App.
2.3 Other Automatically Collected Information
We may automatically collect non‑personal information such as your IP address, device type, operating system version, and app usage statistics to improve our service and troubleshoot issues.
2.4 Information You Provide Voluntarily
We collect personally identifiable information (e.g., your name, email address, and phone number) that you voluntarily provide when creating an account, contacting support, or signing up for promotions.
2.5 Additional System Features Used by the App
To ensure the App runs smoothly and provides a complete experience, we use the following additional system features. These do not collect personal data on their own:
- Internet Connection: We use your device’s internet connection to communicate with our servers, load content, and check your network status to optimise performance and handle offline situations.
- Notifications: We may send you important updates, alerts, reminders, via your device’s notification bar. You can opt out of these at any time through your device settings or the app’s notification preferences.
- Foreground Services: For critical tasks (such as verifying a check‑in or uploading large files), the App may continue to run these processes even when minimized. A persistent notification will be shown while such a task is active, and you can stop it by closing the relevant feature.
3. How We Use Your Information
We use the collected data for the following purposes:
To provide check‑in services and verify your location for offer claims,
To enable "Moment" uploads to share your café/restaurant visits,
To facilitate in-app chat communication between users (including media sharing),
To communicate with you regarding your account, updates, or promotional offers (you may opt out at any time),
To analyze app performance, fix bugs, and improve user experience.
4. Data Retention
Media files (photos/videos) uploaded as Moments or sent via chat are retained as long as your account is active or until you delete them.
Personal information (e.g., name, email) is retained as long as your account remains active or as necessary to provide our services. You may request deletion of your data by contacting us.
5. Data Security
We implement industry‑standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Third‑Party Services
The App may contain links to third‑party websites or use third‑party services (such as Google Maps for location display). These parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before using their services.
7. Children’s Privacy
Our App is not directed at children under the age of 13. If you are under 13, you must not use the App. If you are under 21, you must obtain consent from a parent or legal guardian. We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:
Email: hello@where2go.ae.